ADNET is seeking an entry level Junior Desktop System Administrator for a position at NASA.  The position will support the Atmospheric Science Laboratories in the Earth Sciences Division of the Goddard Space Flight Center (GSFC) in Greenbelt, Maryland.  The candidate will join a dedicated team responsible for maintaining the desktop and laptop Windows and Mac systems used by the scientists and staff. The candidate will work directly with the scientists and staff, supporting them on-site and off-site with the variety of issues that arise, and ensuring the systems comply with Agency security requirements.

They will provide exceptional user support, including but not limited to:

• Provisioning and management of macOS and Windows systems
• User account management, including configuring new accounts, password resets, troubleshooting user login, profile, and permission issues
• Troubleshoot operating system and application errors, and support user requests, as part of a team using a ticket system
• ability to adapt to an ever-changing enivonment
• team-orientated, with a customer Service background.
• willingness to fit into a dynamic environment, and learn and adapt accordingly

Required qualifications:

• At least one year of Windows system support experience
• Familiarity with macOS systems
• Ability to configure and maintain backups and perform restore tasks
• Strong prioritization, problem solving, diagnosis and troubleshooting skills
• Experience supporting computer users in a help desk environment 
• familiarity with Group Policies and Active Directory
• Strong communication skills
• U.S. Citizenship

Desired qualifications:

• Some familiarity with Linux systems
• Familiarity with computer security and Government security standards
• Experience with two factor authentication, especially SmartCard/PIV based authentication
• Ability to communicate technical information to non-technical users 
• Scripting knowledge, PowerShell, bash PERL, Python, etc.
• Experience with Office 365 and Big Fix

Team ADNET brings over 30 years of experience to information systems and professional services for the federal government. With a history of expertise in software development, computer network design, IT security, mission operations support, and educational outreach, Team ADNET is deeply embedded in the Space and Earth Science at NASA’s Goddard Space Flight Center (GSFC) in Greenbelt, MD.

ADNET Systems, Inc. is working with Goddard Space Flight Center to fulfill NASA’s vision for space exploration, and working with the Science and Exploration Directorate to fulfill its many missions

ADNET Systems, Inc. is an employee-centric company, committed to providing premier benefits that support our employees and their families. With affordable medical and dental plans coupled with leading disability and life insurance options, ADNET offers our employees the benefits most sought after by today’s professional candidate. Furthermore, our benefits package features the extras that distinguish us from other small businesses, ensuring our high employee retention that our customers appreciate

Some features of our compensation plans and environment perks include:

• Annual Leave/Sick Leave
• Military and Family Emergency Leave
• Paid Holidays
• Performance Bonuses
• Medical, Dental and Vision Plans
• Direct Deposit Payroll
• 401K Plan with Company Matching
• Tuition Reimbursement
• Swag bags