PMO094 System Administrator

The Program Management Office facility of NASA’s Space and Earth Science Data Analysis (SESDA)  contract is looking for a junior to mid-level System Administrator to support users and  maintain desktops, laptops, and servers in a heterogeneous computing environment that  includes Windows, Mac OS, and Linux operating systems.   

This is a full-time position but would be suitable for a qualified college student under a part-time work load. Salary will commensurate with skills and experience.

We are located at Goddard Corporate Park (GCP) in Lanham, Maryland, just a few minutes from NASA’s Goddard Space Flight Center (GSFC) in Greenbelt, MD. We maintain networks and IT services on-premise as well as at AWS – both remote and in-person work at the facility is expected.

The position primarily supports Windows and Linux end-user systems and servers, but also requires administering a few Mac OS computers. We are seeking a candidate who is well-organized, reliable,  takes ownership of assigned tasks and can meet deadlines, is willing to learn and adapt to  quickly changing IT environments and technologies, has a strong interest in coding practices  and cloud technologies and great troubleshooting skills, welcomes customer interactions with  strong verbal and written communications skills, and can work both independently and as a  part of a team. We have an exceptionally supportive environment that is great for learning  new skills and provides an excellent career path with increasing responsibilities.   

Duties of the position include:

• Maintaining and administering 40-50 end user systems with ~30 Windows desktops and laptops, 5 Mac OSX systems and ~10 Linux desktops and laptops

• Installing and configuring application software and computer hardware

• Implementing encryption and anti-virus software to enhance system security

• Deploying critical patches and upgrades to ensure that operating systems and software applications are compliant with IT security requirements

• Enforcing computer and network access controls consistent with GSFC IT security policies

• Performing and managing computer system backups

• Supporting team members and users with diagnosing and resolving computer and network issues

• In-person facility support work as required

Experience required:

• Two or more years of hands-on SA and coding experience

• Experience managing Windows Server with knowledge of Active Directory and developing Group Policy Objectives (GPO’s)

• Experience supporting Linux/Unix systems

• Experience with Shell programming or object oriented scripting languages (e.g. BASH, Python, Ruby, PHP, PowerShell, etc.)

• Understanding of TCP/IP networking including routing and switching concepts, firewalls, and wireless networks and familiarity with web package processing and the http-based RESTful API (post, get, …) 

• Experience with basic hardware troubleshooting and repair

• A security mindset, a willingness to learn, a team-orientated approach, and great customer service skills

• US Citizenship required

Desired:

• Experience supporting Mac OSX systems

• Experience with LDAP, web-servers (Apache httpd, nginx), database management/administration, 

• IT automation (esp. Puppet), ticketing systems (esp. Redmine), WordPress, virtualization and   containers (KVM, Docker), logging technologies (Logstash, Graylog, syslog), reporting tools such as BigFix, DNS software and services (esp. AWS Route53)

• Knowledge of Cloud migration processes (AWS, OpenStack, Google App Engine, etc.), PKIX and X.500 concepts, data-center design, operations and safety procedures

• Experience with productivity suites (esp. Office365)

• Familiarity with Open Source software and Git, DevOps, ITIL and federal IT compliance frameworks (esp. FISMA)

• Certifications in System Administration, Networking, and/or IT Security

• Familiarity with NASA IT environments, Federal IT requirements and guidelines (FISMA, NIST) and awareness of industry best practices (CIS Benchmarks, FDCC/USGCB) would be ideal